Coastal Car Care
       Diagnostics, Repairs & Pre-Purchase Inspections

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Female Friendly

Coastal Car Care is committed to the following Female Friendly Promises:

1. Provide female consumers with an automotive service experience based on relationship building, trust, respect and improved communications.

2. Aim to surpass female consumer's expectations with the highest level of customer service to win their lifetime loyalty.

3. Provide female consumers with an automotive service experience that is safe and comfortable.

4. Surpass the highest levels of customer satisfaction for female consumers.

5. Provide the highest quality repair and maintenance service while striving to repair the vehicle right the first time.

Coastal Car Care is family owned and operated by husband and wife team, Glen and Michele Hoisington.  We have made it our priority to ensure EVERY customer is treated with honesty and respect in a professional, clean and comfortable environment. 

What Is a "Female-Friendly" Shop?
(by Michele Hoisington, co-owner)

So let's face it ladies, taking the car in for maintenance and repairs is right up there with picking up Fido's yard deposits.  You don't want to do it, but it HAS to get done eventually.  You know the longer you wait, the worse it's probably going to be.  If you don't have a father, husband or boyfriend to pawn it off onto, it's all up to you! 

Why do we dread the task so much?  Let's start with an example of a not-so-female-friendly shop.  Let me preface this by saying that obviously not every shop out there is like this, but they do exist (so no offense guys).  My first job after high school was as a parts runner for an auto supply store many years ago, so I've seen this scenario play out firsthand at various repair shops.

First there's the phone call.  Sometimes when a man answers, it's hard not to feel intimated right off the bat when he asks questions like, 'what sound is it making?'  When it comes to making motor noises, most guys perfected the art as children with their toy cars; girls, not so much.

When you decide on a shop, it's time for the moment of truth.  If you have ever walked into a grimy, smoke-filled, closet-sized office with grimy men and pin-up calendars behind the counter, you know what I'm talking about.  Being the only female in this all-male environment can be a bit disconcerting and intimidating, and heaven help you if you have questions that are met with the rolling of eyeballs!  Before you know it, you've left the keys to your baby in the greasy palm of someone you hope knows the difference between an air filter and oil filter.  Again, just a worst case scenario observation!

In contrast, a female-friendly shop like Coastal Car Care will treat you with the respect you deserve from car care professionals.  From the initial phone call until you drive away satisfied that your car was repaired properly at a fair price, your satisfaction is our primary goal.  Our friendly staff will answer all your questions up front with no intimidating faces or comments - we promise!  In fact, we go out of our way to make sure you understand what your vehicle needs and why.  Curious to see the mysterious inner workings of your car?  Great!  We will take you out to the bay and show you exactly what we have found.  Educating our clients is something we take great pride in.  Our spacious, clean and comfortable waiting area features large windows that face the work bays.  We don't hide our mechanics or their work from you.  In fact, we feel that having direct communication with your mechanic fosters the trust we strive to earn from all our clients.  And you can forget the pushy or unnecessary upselling.  It won't happen here.  Period.

According to AskPatty.com, 85% of women influence vehicle sales and 1/3 of all small businesses are owned by women.  Women are huge decision makers in business, home life, and with automotive services and purchases.

AskPatty.com is an organization and website which is a female-friendly safe and reliable source for expert automotive advice and research.  Learn more by visiting AskPatty.com.

 Coastal Car Care BBB Business Review

1060 Auto Center Court, Suite A ~ Carlsbad, CA 92008
Monday-Friday 8:00-5:00 ~ Closed Weekends
Info@MyCoastalCarCare.com
760-444-0144




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