Coastal Car Care
       Diagnostics, Repairs & Pre-Purchase Inspections

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Reviews

We offer honest and reliable auto repairs, and we like to think we do it right. But, don't just take our word for it.  If you would like to read what our customers are saying, follow a link or two below and find out.  If you would like to let others know how your experience with us went, please take a moment to follow a link and write a review. 

Customer service is our number one priority and we want to know how we are doing!  Thanks for your time!



  http://www.yelp.com/biz/coastal-car-care-Carlsbad

The following reviews were taken directly from Coastal Car Care's Yelp profile page.
As of 6/28/16 there are over 120 Five-Star Reviews, both posted and hidden.
To be fair, we do have 1 Four-Star and 1 Two-Star Review.

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11/13/2013

Hector B.
Vista, San Diego, CA

Very happy with the work Glen did on my classic Chevy truck. Fast, honest service at a fair price.
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11/11/2013 

Roge A.
Vista, CA

Glen has to be the only mechanic I ever met whom I felt I can trust right away.  Him and Michelle are great people, both friendly, sincere and honest.

I asked him to give me a ride to starbucks while he worked on my car and he did!  Now I get to work on my homework while its being serviced.

If you feel anything is wrong with your car, call and come in! He will check it out for you, tell you exactly what's wrong, how much the part will cost and how much labor it will need, car is fixed and that's it!

Glen and Michelle, you guys rock! Thank you!

-Roger
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11/6/2013

Erin G.
Carlsbad, CA

I am SO happy I found Coastal Car Care, such a great experience! Me and my husband both get our cars serviced here and have been very happy with the excellent service and the kindness of Michelle and Glen. This is a family business and you can tell they care about their clients.  I highly recommend this place and look forward to seeing Michelle and Glen every time.
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11/3/2013

Adina S.
Temecula, CA

Thank you Yelp for helping me find a quality mechanic with honesty and integrity!  Family owned and they care about their customers!  I took my son's 2001 Toyota Corolla there and was very impressed with their thoroughness.  They have won us over :)
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10/25/2013

Yuya O.
San Diego, CA

Super friendly and nice! Here is the thing about majority of mechanics, they are sketchy. They tell you shit you don't need to get to get money from you because if you are going to a car repair place, you obviously don't know a lot about cars. However, these people are genuine, and I can tell that they care about customer service! I fully endorse this business!
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10/21/2013

Erin H.
Carlsbad, CA 

Yes, thank you Yelp! I called on Friday and spoke to Michelle about bringing my beloved FJ in for an overdue oil change - she was able to schedule me for the following day, Saturday at 11am. She told me the price over the phone and I was very happy that it was even less than the last place I took it. So Saturday arrives and at about 11:35 I realize CRAP! I'm not used to having appointments on Saturdays!! I called in a panic and profusely apologized and she said no worries, they could still get me in if I could make my way over. I was so thankful and luckily not very far away, so I probably arrived 10 minutes later and again profusely apologized and thanked her! She is so sweet!

Glen took great care of my truck, I hung out and waited and could watch the visual inspection and actual oil change from the comfort of the waiting area. He told me everything looked great and that if I had any issues to of course call them and bring the truck back. They both also (separately) asked me how I enjoyed the FJ and I told them what an amazing SUV it is - it's saved our bums a few times up in the mountains/snow (Yes, our SUV sees actual "weather!") and they seemed genuinely interested in the conversations.

I took a chance on these guys because I like to support local business A, and B because although I didn't personally have a bad experience with Leucadia Shell for my last oil change, I feel they took advantage of my sister who was visiting that I had sent over there at one stage. They are also about $20 more expensive.

Glen and Michelle are honest and caring people - I've definitely found our new go-to place for any car repair we may need and I highly recommend them!
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10/16/2013

Joyce C.
Escondido, CA

I am in the car business so I know a lot of people. I have a Superformance Cobra that is my baby! Nobody gets to touch it. When I had a couple of issues with it I took it to Glen and Michelle at Coastal Car Car based on another referral. Glen is awesome. Not only was he able to fix the problems he suggested a couple of improvements that he could make. I felt so comfortable with him that I asked him to go ahead. Wow! He made a few little changes that completely changed things that I thought were normal on this vehicle. It now runs better than ever.

If Glen can improve a custom engine like mine you can be sure that he will be able to do the same for you. I would recommend Coastal Car Care to anyone and everyone regardless of the vehicle they drive. There are a few truly exceptional technicians out there and Glen is right at the top.

In addition to the great work, Glen and Michelle are really nice people too!
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10/5/2013

Darryl W.
Escondido, CA

I was so annoyed with the place where I took my car before finding Coastal Car Care.  I'm not going to say who they are; you can figure that out for your selves.  

I have a Jaguar and the engine light was on and so I took it to a "dealership" in San Diego.  Not only did they keep my car for a month before giving it back, but as I drove away from the dealership after getting it back, my engine light came back on; What the %#@*!  

They kept my car for an additionally day and said I needed a new catalytic converter.  They charged me again for that diagnostic and let me know that the parts I needed were back ordered one month.

I went to another "dealership" in Carlsbad who told me about Glen at Coastal Car Care.  Glen got the parts two days later and put them in on the day of our appointment.  To this day the dealership I went to first in San Diego has not called me about my parts to let me know they were in so we could set an appointment to get the work done; it's been forty-five days now as I write this.  

My car needed to pass smog in order to renew the registration.  If I had waited for the dealership for those parts, I would not have been able to get my car registered on time.  The dealership's estaminet was over one-thousand dollars more than what I paid with Coastal Car Care.

I highly indorse and recommend Coastal Car Care to everyone I know and to you.

D. W. Westley
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10/5/2013

Vinny C.
Vista, CA

Gotta say took my classic Impala to have some work done reluctantly--after service was performed my faith was renewed in classic car repair. Glen is top draw-gets the job done right-sticks to estimate--CCC is my BFF now. Vince C.
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9/23/2013

La Crescenta-Montrose, CA

Very nice place ran by a nice couple!  They are honest, helpful and do a great job. I am happy to support this establishment!
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9/18/2013

Brooke C.
Carlsbad, CA

I'm unsure how to write this without gushing, but here's my attempt:

I've been once and I immediately know I'll be going back for all of my service needs. They're a courteous and professionally driven establishment that has the consumer's best interests at heart. As opposed to other chain-establishments they won't attempt to upsell you at every opportunity and instead will perform the work you're in to get done, and let you know what is coming up (ie: brakes and engine brackets for my Dodge Neon @100k). As a walk-in customer I saw the business of the place and assumed I was to wait; however, they took me immediately and serviced my oil change with speed and expertise.

The prices are lower than most surrounding areas, and they're not going to attempt to upsell you on "high mileage oil" or a new air filter.

As a woman, I found them to be respectful yet educating with issues that I wasn't aware of. I never felt talked-down to, and always felt extremely comfortable in the environment.

Give this place a shot, you won't be disappointed!
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9/10/2013 
   

Kelsey B.
Carlsbad, CA

Absolutely top of the line establishment. Will definitely be returning. It's all been said on this site, but just wanted to underline the word honesty with talking about this place.
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9/7/2013

Katie B.
San Diego, CA 

I brought my car here for the first time today and I have to say these are really genuine and honest people.  I was recommended to come here, checked out Yelp and thought I'd give it a shot. I called and spoke with Glen and he told me to bring my car on in on a Saturday morning. He knew I needed my car back to drive to work Monday-Friday and didn't mind me bringing it in on a weekend. I loved the fact that they were super accommodating off the bat.

I showed up for my appointment about 15 minutes early and Glen came in and helped me right away. It was a very quick process and I would have been out the door within 5 minutes if I didn't find out they were also dog people. In my past experiences, all dog people are good people so this just made me like them even more!

A few hours later and my car was ready! Keep in mind I really know nothing about cars, and most places would be able to take advantage of me in this arena and sell me things I don't need etc.  Glen is not like that at all. He's very honest and won't try to sell you something you won't need.

I went to pick up my car and Michelle took care of all the paperwork for me. She was super friendly and kind as well.  Pricing was very reasonable and better than any shady dealership you'll come across!

I would definitely recommend this place to any family/friends I have that need their car serviced. I think he works mostly on classics, so it's probably best to call to make sure he can take your car in.  All in all... great family, great service and a great place.
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8/16/2013

Jenny C.
Carlsbad, CA

Having just moved to Carlsbad and in need of a place for an oil change, I went to my trusted buddy, Yelp.

I had been to a guy in Escondido, who was great, but my boyfriend and I couldn't manage our schedules to make it out there.  We're not complaining though!

When I first called the shop, Glen answer the phone and he instantly came off with a kind, gentle soul.  He was very friendly and although he couldn't fit me in that day (Saturday), he guaranteed Monday would be perfect.  He honestly seemed grateful for the call and the potential business.

I went to the shop that Monday and it is the cleanest, most organized shop I've ever been today.  I was greeted by Glen and he even worked on our car himself.  I was in and out in 25 minutes (not like it mattered),  He told me that's about how long it would be when he took the car back and kept to his word.

I thought the service was so great, I took our other vehicle there a week later (another oil change). I met Michelle this visit and she is just as kind.

I've been to a number of car shops and this is by far the best experience I have ever received.  Whether a small or major fix, I will certainly be taking our cars from here on out.
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8/3/2013

Joe G.
Carlsbad, CA

I took my classic truck to three other shops before coming to Coastal Car Care. Two of the three didn't even want to look at it and the third kept it for 4 days and still did not fix it right. Coastal Car Care was my last resort. When I called and spoke with Glen he even provided a possible diagnosis over the phone. He kept my truck for two days and had it fixed, haven't had the problem I was having before with it.

We just moved to North County and I think I found our mechanic. I'm only giving him four stars because this is my first visit. When I begin bringing my regular vehicles here and if his service continues to be as great then surely my rating will go up. Thanks Glen!
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8/1/2013

Tricia P.
Carlsbad, CA  

Great service and price.  Battery light went on in my car and it began to make a horrible noise.  Figured it was the alternator and called a few repair shops in Carlsbad this morning.  This was the only shop that could 1) give me an immediate quote and 2) tell me if they had the part and if it could be done today.  Every other shop took an hour to check for the info and when they called back the prices were much, much higher.  

I dropped the car and within half an hour received a call telling me the problem, the cost (which stayed right in the original estimate) and the fact the car would be done later in the day.  

I highly recommend and will return with any other car issue I have.
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6/27/2013

Trevor B.
Carlsbad, CA

The people at Coastal Car Care were an absolute pleasure to work with.  Being that I have a restored 1964 Falcon Convertible, I am rather particular about who I take the car to as many mechanics don't have the interest or experience with classic cars.  From the first call from Michelle, I was encouraged and felt confident that they would be able to help me with some of my needs.  Glen setup an appointment for me the same day I called in and actually had the work done by day end at a reasonable cost and with no surprises.  These guys really impressed me and are what I would call hometown friendly as they seem very committed to the customer and their work.  It is so good to know we have folks like this in Carlsbad and I would go there again!
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Update
- 6/21/2013

Roy V.
Carlsbad, CA
   
This is a second review, follow up to my first one. I brought in my 2007 Honda Accord 6-cyl. for the repair I was quoted for in my first review. My repair was a big one, timing belt, water pump, cam and crank seals, and serpentine belt. Everything went smoothly and it was done that day (5 hours labor job). Glen showed my old parts afterward. The price was just as he quoted in the estimate earlier. The great thing is that it cost me 33% less than I was quoted at the Honda dealer. And usually the Honda dealer ends up charging more than their quote, AND they want you to do more unnecessary work. I'm sold on Glen and Coastal Car Care. All my cars will go there for repairs.
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6/19/2013

A. W.
Encinitas, CA

You will not find a more straightforward, honest, and fair mechanic in North County... When preparing to sell my Mustang, Glen repaired for eight hundred dollars what another shop wanted to do for two and a half thousand.  My automotive experiences with Glen and his wife Michelle have all been superb.  I will be taking all of my automobiles to Glen from here on out...
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6/11/2013

Todd A.
Carlsbad, CA

I'm not a big "recommender" but I know how hard it can be to find a good mechanic you can trust and have confidence in.   I've been taking my cars to Glen for the past 5 years and have recommended him to several of my friends, as well.  I've gone to Glen for scheduled maintenance and other repair work and I've always found Glen to be honest and straightforward, knowledgeable, helpful and conscientious about my repairs.  He makes sure the work is done right.  I'm happy to make the recommendation as long as he still has time to work on my cars :-)
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6/8/2013

Alexander V.
Carlsbad, CA
Took my bike in, because getting ready to sell it, Glenn took care of it right away, he was very genuine and cool guy, the whole staff were very friendly and helpful and couldn't of asked for better service, would recommend this place to anyone looking to get repairs on cars or bikes.
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6/7/2013

Suzie P.
Santa Rosa, CA

You will  not find a better place to take your car.  Glen and Michele are the couple who own this business and they make sure you are well taken care of.  When I called to ask about a problem with my car they made sure I could safely drive to their location and saw to my car as soon as I arrived at my appointed time.  They let me know the cost, which was much lower than I anticipated, fixed the problem and returned it to me at the time they said they would.  Super service, great people, and they love animals, which is just another reason for me to like them.  

I have already sent my daughter to them and they also took good care of her, no ripoffs here, just honest, capable service.  Thanks so much Glen and Michele, I have a reliable place to take my car where I don't have to worry about being scammed!!

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5/16/2013

Brad
Oceanside, CA

Glenn,

Best service I ever had.  My 99 Caddy Deville D'Elegance runs like new.  I will keep coming back.  Best of luck!!!

Honest, kind, patient, knowledgeable garage.  Highly recommended.  If you read the filtered yelps, then you will see this guy has loyal customers of 10 plus yrs... Rock on Glenn
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4/30/2013

Roy V.
Carlsbad, CA

Glen and Michele Hoisington are the owners of Coastal Car Care. I've had a great experience working with them and our automobiles. Glen did a brake and wheel bearing replacement on our Buick and he did an excellent job, let me see everything he was doing, and showed me the old parts afterwards. When I called for a quote he was very patient and explained the parts options and gave us a fair price for both the parts and labor. He also told us what really needed to be done and what could wait after he saw the car. I really appreciated that. Usually at the dealers they tell you everything is urgent and you feel like the wheels are going to fall off as you drive out of the lot if you don't do the $2000 of work they recommend.

He has also given me a great quote on our Honda timing belt replacement and I plan on taking that car in for the work. Again, he explained everything that will need to be done and I trust that everything he says is true and he is being honest and fair (that's priceless in this business) with pricing and the time needed to do the work. I did a check online of the hours needed for the quotes he gave and his were right on, or slightly below the time quoted to be required. The Honda dealer was off the charts in comparison.

Michele runs the office and is very pleasant and upbeat. You can tell they strive to give excellent customer service. Haven't met their sons, but they work with their dad and repair motorcycles and help with the auto repairs. That's it, just a great family run business done the old fashioned way!
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4/21/2013

Bill W.
Vista, CA

Glen has been working on our vehicles for about the past 10 years. When it was time for my daughter to start driving, before we purchased her an older used Acura, we took it over to Glen and let him go through it. Needless to say we trust his opinion and knowledge.  I always felt he was honest , and never tried to sell you something you didn't need. Now it's time for my son to start driving and when we are ready to purchase him a used Ford Ranger, it will be going to Coastal Car Care for that pre purchase inspection. Good mechanic and good people!                                                                          
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4/10/2013

Jay A.
Carlsbad, CA 

Glenn and Andrew talked with me to help me figure out what the problem was. They didn't seem like they wanted to do a bunch of work that wasn't necessary. I will definitely be returning to this establishment.
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4/10/2013

Rick W.
Carlsbad, CA

I have a 2012 Shelby GT350 mustang and my park brake would not hold the vehicle on a incline. I did not trust a ford dealer to adjust it so I called and talked to Glen and took it over and 20 mins. later it was done and done the right way. Glen is a very knowledgeable mechanic and I plant to take it to him for my service needs.
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2/25/2013

Chantalle O.
Carlsbad, CA

Hi Yelp friends!

My mom wanted to share her experience with Coastal Car Care... Please see below!

I am so very happy with the work Glen did on my car.  He is absolutely the best.  I had taken my car to four other so called master mechanics and spent several hundred dollars each time only to find that the problem was still there.  It took Glen a few days to overhaul my car and fixed it perfectly the first time.  It ran like a new car and I was very happy.  I would recommend him highly to everyone.  Thank you for a job well done.

Pauline Stone
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2/20/2013

David Y.
San Diego, CA

5 stars is the highest, but if I could give Coastal Car Care 6 stars I would. Glen Hoisington and his staff are honest, competent, and they really care about their customers. I am not a new car person. I like to buy a reliable used car and drive it for 8-10 years, sometimes going over the 200k mark. I don't mind spending a few bucks for maintenance and occasionally repairing something that breaks. I have an average of 4 cars in the family, and Glen has been the only person I trust to keep them all going. He always let's me know what a car needs (or doesn't need), then gets it done right and for a reasonable price. He even tells me when it's time to let a car go, and helps me check out the next purchase. In short, he gives me expert advice and service because he understands my needs and respects my wallet. I'm a loyal customer because he has earned my loyalty.
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1/19/2013

Jean M.
Vista, CA

I have been taking my cars to Glen for several years and I have never been disappointed in his work. As a woman, I have always dreaded going to a mechanic as we are often looked at as a target to make some money on.  Glen has always taken the time to explain to me (without the eye-rolling!) what needed to be done as well as what did not need to be done.  Jobs have always been accomplished on time and at a fair price.  If I could give him 10 stars as a rating, I would!
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1/11/2013

Jim L.
San Diego, CA

My vehicle had recently been stolen and in the process, the ignition switch and electronic wiring embedded in the steering column were destroyed. Glen Hoisington, the senior mechanic of Coastal Car Care, gave me an estimate and then quickly procured the necessary replacement parts and got my vehicle promptly in to his garage to repair the problem. The service was excellent, friendly and courteous.

The job was done without delay or price increase. I have used Glens auto mechanic services over the years on different vehicles, always with great, affordable results. I am so grateful for his professional work and will continue to use his services in the future. I highly recommend him to anyone in need of automotive repairs!



Read Unbiased Consumer Reviews Online at AngiesList.com
http://www.angieslist.com/AngiesList/Review/7649896


4/30/13
Roy V.            
 
Glen and Michele Hoisington are the owners of Coastal Car Care. I've had a great experience working with them and our automobiles. Glen did brake pads, rotors and wheel bearing replacement on our Buick and he did an excellent job, let me see everything he was doing, and showed me the old parts afterwards. When I called for a quote he was very patient and explained the parts options and gave us a fair price for both the parts and labor. He also told us what really needed to be done and what could wait after he saw the car. I really appreciated that. Usually at the dealers they tell you everything is urgent and you feel like the wheels are going to fall off as you drive out of the lot if you don't do the $2000 of work they recommend.

He has also given me a great quote on our Honda timing belt replacement and I plan on taking that car in for the work. Again, he explained everything that will need to be done and I trust that everything he says is true and he is being honest and fair (that's priceless in this business) with pricing and the time needed to do the work. I did a check online of the hours needed for the quotes he gave and his were right on, or slightly below the time quoted to be required. The Honda dealer was off the charts in comparison.

Michele runs the office and is very pleasant and upbeat. You can tell they strive to give excellent customer service. Haven't met their sons, but they work with their dad and repair motorcycles and help with the auto repairs. That's it, just a great family run business done the old fashioned way!
Member Comments: 
From start to finish, it was a painless experience. I felt comfortable speaking with Glen on the phone, seeing him explain and do the work in the shop, and checking out the final product when finished. He was not rushed and was willing to answer any questions along the way. Excellent overall experience.
        
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2/20/13
Dave Y.

I was having loss of compression and hard starting problems on my 11 year old Honda. I had Glen Hoisington check it out. He said it was likely a bad head gasket, and that he would disassemble and inspect the head and valve seals. When he got it apart, he emailed me a photo showing the problem area where the gasket had failed. He reconditioned the head, inspected the timing belt, and also discovered a bad bearing on the water pump, which he replaced in the process. He discussed costs and options with me each step of the way, and brought the job in under the estimate. The car runs great. I was really happy, and have taken both my wife's and sons cars to Coastal Car Care. Each time I have been happy with the work and felt the price was fair for the fast, efficient service I received. These guys are great!
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2/1/2013
Devon A.
 
My wife's car suddenly needed a water pump, and we were already down to one car between us, so that meant I needed to act fast.  I called Glen mid-morning and told him my issue, and he said, "I will order one now and have it by this afternoon."  I chatted with him while he changed the pump.  The entire experience was effortless and painless (for me as he did all the work) aside from the drive there and back home during traffic.  The shop is in Carlsbad, which is nearly 40 minutes from my home, but knowing Glen as my mechanic since I discovered his prior shop years ago back in 1999, I have been visiting him regularly since. Over the years he has helped me immensely with several different cars ranging from old Dodge Power Wagons, Jeeps, Mercedes, Subarus, Toyota, and I have also gotten help on many occasions with an oddball item like my two motorcycles and a motorized Schwinn Beach Cruiser I built.  He and his wife are such nice people.  It has been a blessing over and over again, I feel, that I happened into his shop years ago.  Over the years I have sent him coworkers from my school, oldest friends, my parents and other associates of mine.  You can't go wrong.
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1/4/2013
Cheryl P.

My battery was having trouble holding a charge and I wasn't sure if I needed a new one, so I gave Costal Car Care a quick phone call.  Coastal Car Care answered all of my questions up front. I was able to speak to a very friendly and smart car care expert over the phone who helped me troubleshoot my problem.  He was so great that I was able to know what I needed and what was wrong before I ever stepped foot in the garage!!




June 2013
Crystal Rose

Quality:
 Excellent

I haven't even been fully serviced yet...(tomorrow my car issues will be taken care of with Coastal Car Care due to needing a part ordered--No Biggie!) BUT I would like to say that I am so glad I stumbled across Coastal Car Care!!

ALL AROUND FRIENDLY ATMOSPHERE!! They have excellent listening skills and if they can't give you an answer on the spot they will go out of their way to find and sometimes refer you to other businesses to help!

I give them five stars on their customer service!!!





 



 Coastal Car Care BBB Business Review

1060 Auto Center Court, Suite A ~ Carlsbad, CA 92008
Monday-Friday 8:00-5:00 ~ Closed Weekends
Info@MyCoastalCarCare.com
760-444-0144




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